FAQ | Customer Information | Photo Lab

FAQ

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What are your shipping costs? Why aren’t prices showing in hhstudio? How large should my image sizes be? Why can’t I see prices on the website? How do I upload orders to H&H? How do I calibrate my monitor? How do I use your software? How do I handle small orders in school and sports software so I won't have a minimum and pay shipping for each small order? Do you still process film? How can I change the address for my account? Where do I find design guides and templates? When does the service time start when I upload an order? How do I know if an order is going to take one day or two days in the lab? What do the Order Status Abbreviations Mean? What do I do if something is wrong with my order? What does the Estimated Ship Date mean? Can I add more than one coupon to an order? How can I see the status of my order and tell when my order has shipped? How do I cancel an order? Why is my upload so slow? What does air mean in hhschools or hhsports? How do I upgrade my shipping in hhstudio? What are your shipping costs for upgrading my school or sports order? Where can I go to update my credit card information? Do you have any instructions on how to use the Opticon scanner? What are your shipping costs for orders shipping to Canada? What are color tones?