Shipping

us shipping

Out of Town Customers:

H&H offers FREE shipping to outgoing professional division orders. They will be shipped free of charge ground or air express depending upon your zip code and product.

H&H and Customer Share These Shipping Costs:

We offer optional inbound air shipping for which we share a portion of the expenses. Call customer service to obtain special pre-printed shipping labels.

Customer Pays These Shipping Costs:

  • All school, sports & events services work
  • Shipping service upgrades where applicable
  • Shipping charges for resale items (will be shipped ground)
  • “Ship ahead” - orders having items shipped ahead before the order is complete and “drop shipping” - shipping to an alternate address
  • Prints larger than 30x40 are shipped ground service and invoiced to your account. Shipping fees for prints larger than 30x40 are:
    • Ground - $85.00
    • 2nd Day Air - $155.00
    • Overnight - $200.00
  • Return shipping for art or finishing only orders
  • Orders returned unfinished per customer request
  • Return shipping when minimum sales requirements are not met
  • Yearbooks
  • Proof plans and prepay flyers
  • Alaska and Hawaii
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Canadian, US Territory, or International Shipping

Canadian shipping guidelines

  • Requires a credit card on file.
  • Orders are shipped Federal Express International Delivery – 3 day delivery service
  • Shipping charges plus duties and taxes are added to your invoice and charged to your credit card at the time of invoicing. This provides faster delivery to your door!
  • Please provide updated telephone contact information and email address for the Federal Express shipping label. This helps assure timely delivery. All shipping charges for undelivered orders that are returned to H&H Color Lab are charged back to your credit card or account.

INTERNATIONAL AND US TERRITORY SHIPPING TO COUNTRIES OTHER THAN CANADA:

Call for information. All charges are figured on a per order basis. Each country has different shipping rates, duties and taxes.

MILITARY

Military addresses can only be shipped via US postal system and telephone numbers are required.

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Shipping Damage

Occasionally you might receive an order that has been damaged in the shipping process. When this happens, please call us immediately so we can give you instructions which will enable a claim to be filed with the carrier. Most carriers require that you retain all packaging materials for their inspection for a period of 30 days. Do not dispose of damaged boxes, packing materials, etc., prior to calling H&H about shipping damage. H&H will file the damage claim with the carrier.

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Drop Shipping

The following products can be shipped via US Mail:

  • Cards
  • Jewelry
  • Prints 11x14 or smaller
  • Proofs
  • DVD Slideshows
  • Garden Flag
  • Ornaments (only wood and other 'flat' ornaments)
  • Mouse Pads
  • Magnets
  • Notepads
  • Square Bag Tags
  • Statuettes
  • Wide Wallets

The following products do not drop ship via US Mail:

  • Books
  • Leather
  • Metals
  • Prints larger than 11x14
  • Framed Prints
  • Canvas Gallery Wraps
  • Proof Magazines
  • Sales Materials
  • Sports
  • All other specialty products not listed above

FedEx Drop Shipping Rates

Each FedEx shipping service has a base fee for most products and a slightly higher fee for three specific categories; albums, prints over 16x20 and framed prints.

LOG IN TO YOUR H&H ACCOUNT TO VIEW DROP SHIPPING RATES.

FedEx Priority Overnight

This service is invoiced at the time of shipping and is based on zone, weight, box dimensions, current fuel and other applicable surcharges.

US Mail Drop Shipping Rates
US Mail $6.50
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Service Times & Rush Orders

Product Service Times

Always total all service times plus transportation to arrive at an accurate delivery date for your order. Service times for each product category reflect estimated in-plant service times under normal working conditions. You may find service times listed on our web site on each individual product or service page. These service times do not include Saturdays, Sundays, holidays, or shipping time to and from the lab. FTP/FTS orders received after 9:00 am CST (12:00 pm CST for rushes) will be considered as the following day’s work. While seasonal demands or special problems with an order can affect service time, every effort is made to maintain service schedules on all orders.

RUSH Orders

When your order requires special rush handling to guarantee a shipping date, there will be an additional 100% charge added to the entire order. Standard service times can be found on our website on each individual product and service page.

Please note the following guidelines for Rushes:

  • When an order is marked for a RUSH service, and received by noon, the order is due to ship that same day. A 100% percent rush cost will be added to the invoice total.
  • Orders marked as RUSH and received after noon, will be shipped the next business day. A 100% percent rush cost will be added to the invoice total.
  • Orders are shipped with account default shipping service, unless marked for upgraded shipping.
  • Rushes are not available for the following products: Albums, Pano Books, Acrylics, Blankets, Pillows, Lenticular Prints, Yearbooks, Framed Products, Edge Products
  • Rushes are always subject to current capacity. If in question, please call customer service.

School and Sports RUSH Orders

100% RUSH
Up to 10x13 prints only Same Day
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