Out of Town Customers:

H&H offers FREE shipping to outgoing professional division orders. They will be shipped free of charge ground or air express depending upon your zip code and product.

H&H and Customer Share These Shipping Costs:

We offer optional inbound air shipping for which we share a portion of the expenses. Call customer service to obtain special pre-printed shipping labels.

Customer Pays These Shipping Costs:

• All school, sports & events services work
• Shipping service upgrades where applicable
• Shipping charges for resale items (will be shipped ground)
• “Ship ahead” - orders having items shipped ahead before the order is complete and “drop shipping” - shipping to an alternate address
• Prints larger than 30x40 are shipped ground service and invoiced to your account. Shipping fees for prints larger than 30x40 are:
  • Ground - $85.00
  • 2nd Day Air - $155.00
  • Overnight - $200.00
   
• Return shipping for art or finishing only orders
• Orders returned unfinished per customer request
• Return shipping when minimum sales requirements are not met
• Yearbook quantities over 100
• Proof plans and prepay flyers
• Alaska and Hawaii

Canadian shipping guidelines

• Requires a credit card on file.
• Orders are shipped Federal Express International Delivery – 3 day delivery service
• Shipping charges plus duties and taxes are added to your invoice and charged to your credit card at the time of invoicing. This provides faster delivery to your door!
• Please provide updated telephone contact information and email address for the Federal Express shipping label. This helps assure timely delivery. All shipping charges for undelivered orders that are returned to H&H Color Lab are charged back to your credit card or account.

INTERNATIONAL AND US TERRITORY SHIPPING TO COUNTRIES OTHER THAN CANADA:

Call for information. All charges are figured on a per order basis. Each country has different shipping rates, duties and taxes.

MILITARY

Military addresses can only be shipped via US postal system and telephone numbers are required.

Occasionally you might receive an order that has been damaged in the shipping process. When this happens, please call us immediately so we can give you instructions which will enable a claim to be filed with the carrier. Most carriers require that you retain all packaging materials for their inspection for a period of 30 days. Do not dispose of damaged boxes, packing materials, etc., prior to calling H&H about shipping damage. H&H will file the damage claim with the carrier.

The following products can be shipped via US Mail:

• Cards
• Jewelry
• Prints 11x14 or smaller
• Proofs
• DVD Slideshows
• Garden Flag
• Ornaments (only wood and other 'flat' ornaments)
• Mouse Pads
• Magnets
• Notepads
• Square Bag Tags
• Statuettes
• Wide Wallets

The following products do not drop ship via US Mail:

• Books
• Leather
• Metals
• Prints larger than 11x14
• Framed Prints
• Canvas Gallery Wraps
• Proof Magazines
• Sales Materials
• Sports
• All other specialty products not listed above

FedEx Drop Shipping Rates

Each FedEx shipping service has a base fee for most products and a slightly higher fee for three specific categories; albums, prints over 16x20 and framed prints.

FedEx Priority Overnight

This service is invoiced at the time of shipping and is based on zone, weight, box dimensions, current fuel and other applicable surcharges.

US Mail Drop Shipping Rates