Shipping Damage
Occasionally you might receive an order that has been damaged in the shipping process. When this happens, please call us immediately so we can give you instructions which will enable a claim to be filed with the carrier. Most carriers require that you retain all packaging materials for their inspection for a period of 30 days. Do not dispose of damaged boxes, packing materials, etc., prior to calling H&H about shipping damage. H&H will file the damage claim with the carrier.