Not all cover materials are created the same. There is a high level of quality and craftsmanship that goes into curating and developing the perfect product. Our team invests a significant amount of time to ensure the materials we choose will stand the test of time and offer something unique for you to present to your clients.
What are your shipping costs?
How do I upgrade my shipping in hhstudio?
hhstudio does not give you a place to indicate that you would like expedited shipping. Once the order is in, you can either reply to the confirmation email with a request to upgrade the shipping or give customer service a call. You may incur extra charges when shipping is upgraded. Call customer service for specific questions.
What does air mean in hhschools or hhsports?
Checking the box labeled “air” lets us know that you want you order shipped FedEx air instead of Ground. It is a good option when you need to get your order a little faster than usual. Keep in mind that shipping charges will be different.
How do I use your software?
Training videos for our software programs are available on our website.
In addition, many products have videos that are on the How To Order page for that product. Also, you are welcome to call customer service with any questions you have regarding the software - we are happy to help!
How do I upload orders to H&H?
hhstudio, hhsports, and hhschools have a direct upload tool built in.
Do you have any instructions on how to use the Opticon scanner?
Instructions for using the Opticon scanner can be found on our website. Instructions are also sent with each scanner purchased.
Why is my upload so slow?
Usually, a slow upload is due to a large order or slower internet speeds in your area. You might need to contact your internet service provider about upload speeds. You can check your internet speeds with this website.
If you are uploading a lot of images and your file sizes are very large it may take longer. When uploading large orders through hhschools or hhsports, you may want to reduce your image size to no larger than 11x17 at 300ppi.
Why aren’t prices showing in hhstudio?
In most cases, making sure you are on the latest version of hhstudio can solve this problem. In the software, go to Help > Check for updates.
If you are on the latest version of hhstudio and prices are not visible, make sure your prices are enabled. Go to Preferences > hhstudio Preferences. At the bottom, make sure enable pricing is selected.
If the computer you are using is not connected to the internet, hhstudio will not be able to access the catalog and provide pricing.
How do I handle small orders in school and sports software so I won't have a minimum and pay shipping for each small order?
Most customers combine small orders into a single project to avoid order minimum fees and to get everything to ship together.
What are your shipping costs for orders shipping to Canada?
Shipping orders to our Canadian customers is done via FedEx International and the cost is determined by the weight of the order plus 10% of the invoice total once it is complete. Because of this, it is hard to estimate the shipping cost until the order is done. To help estimate these costs, you can add 10% of the invoice total to the shipping cost below:
Here is an example: If your order weighs 3 lbs, and the invoice is $20 – your shipping charge would be $17.82 + ($20* 10%) = $19.82
Why can’t I see prices on the website?
If you cannot see prices, it is likely you aren’t logged in.
Where do I find design guides and templates?
Design guides and templates are located on the main page for each product. Click the DESIGN GUIDES button at the top of the page.
When does the service time start when I upload an order?
The service time is determined by the time we receive your order. The confirmation email with the lab order number will give you the estimated ship date. If an order is received and entered before 9am, the order starts its service time that day.
How do I know if an order is going to take one day or two days in the lab?
Service times for each product are available on the main detail page for each item on the website.
How can I change the address for my account?
Just fill out this quick form to change your street address, email address, or phone number on file with H&H.
Do you still process film?
Unfortunately, we do not.
What does the Estimated Ship Date mean?
Estimated ship date is calculated based on when your order is received, plus the applicable service time for the products ordered.
What do the Order Status Abbreviations Mean?
COLOR CORRECT – The order has been entered and is waiting to be printed. Studio Corrected Print orders will simply be printed as is, while all others will be color corrected and printed.
PRT – The order has been printed and is waiting to be assembled.
RECD FROM RTSVC – Art/retouching is complete and the order is waiting to be printed.
SER – The order is with a specific customer service representative or a manager for a question that may or may not require a call to the studio.
CustServ – The order has been routed to the customer service department with a question from production that may or may not require a call to the studio.
DIGITAL PRESS – The digital press order is printed and waiting to be assembled.
ASSEMBLY – The order is being assembled/completed.
BILLING – The order is finished and waiting to be invoiced.
INVOICED – The order is invoiced and ready to be shipped.
SHIPPED – order is completed,
DGTL LRG PRINTG – The order is ready for prints larger than 11x14, inkjet prints, wall clings, or banners to be printed.
HiResPreload Q – Order needs access to HiRes Pre Uploaded images currently being accessed by another order.
SEND KNOCKOUT – Green Screen images are being extracted from the backgrounds.
RECEIVED KNOCKOUT – The green screen knockout process is complete.
How large should my image sizes be?
First, make sure you know the difference between image size and file size.
ile size is the size you see in Windows Explorer or Mac Finder. This is the size of the "container" that holds your pixels.
Image size is calculated from the width and height dimensions of the pixels in your image. You can find this under Image>Image Size in Adobe Photoshop.
The following numbers all refer to Image size. These are the minimum recommended image sizes.
What are color tones?
Color tones are the four options available for printing images on most products. The image can be printed in color, black & white, brown tone 1, or brown tone 2. Click the image below to enlarge.
Where can I go to update my credit card information?
First, make sure you are logged into the site. Then, click below to update your credit card information.
How can I see the status of my order and tell when my order has shipped?
If you are logged into the website, you can go to My Account at the top. From there, you can go to “My Orders” to see the status of your order.
view shipping cost information
What are your shipping costs for upgrading my school or sports order?
Shipping for school and sports orders is determined by the weight of the order once it is complete. Because of this, it is hard to estimate the weight until the order is done. Generally speaking, a 5 pound box going FedEx Ground would cost $5.13 and a 10 pound box would cost $6.01. A 5 pound box going Standard Overnight would cost $13.02 and a 10 pound box would cost $18.29.
What do I do if something is wrong with my order?
If you received your order and there is something wrong with it, let customer service know. We will do whatever we can to correct the problem.
Can I add more than one coupon to an order?
No, unfortunately you can only use 1 coupon per order.