hhimagehost release notes

Each time we add or remove a product or feature, or fix a bug, we update this page to keep you informed.

September 23, 2020

New Features

  • Make eventUrl link shorter in SMS. This task will help prevent cases where the sms is split up into multiple segments.
  • Added a limitation on when broadcast time can be scheduled to avoid scheduling a broadcast during twilight hours.

Fixed Issues

  • Resolved a <1% scenario where if the last package in Cart had more than 2 additional text fields for that package resulted in the incorrect value was saved in the 2nd package text field.
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September 14, 2020

New Features

  • Integrate Prospect, Lead and Buyer Campaigns for ProofV2 Events.
  • Integrate Prospect, Lead and Buyer Campaigns for 2nd Salee Events.
  • Add [:GalleryPreview:] keyword to display first proof image for that contact to 2ndSale and ProofV2 prospect email broadcasts
  • Allow photographer to edit campaigns for 2ndSale and ProofPlanV2 events
  • Allow update of already created tasks to sending and Create new task for already send broadcast and
  • Create new keyword [:EventLink:]. This keyword will show the EventName as an active link to the event.
  • Add a grid in ProofV2 and 2ndSale event details pages to show the result of Marketing-Funnel
  • Create 'Enable Marketing' checkbox to enable or turn off marketing for ProofV2 and 2nd Sale events.
  • Modify DirectPost and autopost endpoints to uplaod and save and . Even if a download is not purchased.
  • Added ability to overwrite email and cell number when using DirectPost and choose to overwrite existing images.
  • Added check so if event is expired and URL forwarding is blank, then do NOT send that broadcast
  • Create new keyword [:ExpirationDate:] to display the expiration date for the event.
  • Modified the keyword [:Passcode:] to send all passcodes associated to a customer in a single email. (Note: In sms, only one passcode will be sent for text length limitations.)
  • Re-order the list of reports to faster locate the report needed
  • Add link for DD to Order Confirmation Email when consumer bought a package that included a Download.

Fixed Issues

  • Remove extra line break or tag
    in default email body
  • Added email validation for Notify me signup when event has not been published
  • Add “Studio Remit Sales Tax Report” to follow the Accounting Reports security settings (passphrase)
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August 5, 2020

New Features

  • Added email and sms marketing funnel for PrepayV2 events
  • Preloaded prospect, lead and buyer campaigns for PrepayV2 events
  • Added new keyword [:MasterPasscode:]. When used the broadcast will display the master passcode for the event.
  • Added 'Event Marketing Details' table to show result of marketing campaign
  • Added the ability to upload csv with emails and phone numbers for marketing to prospects
  • Create 'Message Composer' to customize campaign broadcasts
  • Create 'Campaign Details Manager' to organize campaigns
  • Modify logic for UnSubscription link from email to allow customer to choose from unsubscribe for just that event or unsubscribe for the season.
  • Added logic to update status of campaign contacts as they interact with the event
  • Added new keyword [EventDate]. When used this will render the event date for that event.
  • Added logic to prevent studio from accidentally restarting a campaign.
  • Added option to disable marketing by unchecking 'Enable marketing' checkbox in event.

Catalog Updates

  • Discontinued the am/pm follow up emails for all existing and future events
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July 5, 2020

  • Added studio logo to AM & PM marketing emails.
  • Added gallery preview thumbnail to AM & PM marketing emails for proof v2 and 2nd sale events.
  • Updated logic so package description is always visible in prepay v2 and proof v2 events, even if marketing image is used.
  • Added the ability to add the access code messaging to the event presets.
  • Updated Event setup so that event date is a required field
  • And various UX and messaging improvements…
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April 22, 2020

  • Extended the duration that the digital file is available from the order confirmation email link to 120 days
  • Updated some of the names of the reports to remove some confusion on what report is needed for #hhschools order imports.
  • The Proof plan V2 - Package Letter Export Report now includes the event name in the filename.
  • Added logic to reduce some instances of unnecessary duplicated images when the Proof plan V2 - Package Letter Export was imported into #hhschools.
  • Fixed bug that was sometimes causing the order minimum set in Photographer -> Settings -> Business information to be ignored.
  • Various small bug fixes.
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February 6, 2020

Bug fixes

  • 2nd sale price lists – fixed a bug where you could not edit the first background in the list
  • 2nd sale price lists – fixed a bug where the profit on retouching was not being calculated on the fly
  • 2nd sale gallery – fixed a bug where we were unnecessarily shortening long image filenames in the full scree preview
  • Contact us page – fixed a submit bug
  • Create event – date picker was not working in some cases – fixed
  • Event and group passwords – we are now trimming any spaces before or after passwords to prevent typos and miscommunication
  • Event “manage images” – search for password did not work – fixed
  • Other small bug fixes
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February 3, 2020

  • Password / Access Code – should be fully in place on all references on hhimagehost and 4x10 and 8x10 inserts
  • Reports – fixed an issue where refreshing the page caused a report to submit again
  • Prepay v2 & proof plan v2 Sales tax – changed to allow 3 digits and defaults to 1.000% now to mistake proof how to enter the sales tax number
  • Subject data – to help keep data clean and import to hhschools matching to subject data simple, we are trimming spaces before and after the subject data fields
  • US Mail – All 2nd sale US Mail will not be packaged in clear bags then inside of rigid mailers
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January 27, 2020

Digital download improvements

  • 2nd sale digital download sales – once a digital file with an individual password is purchased, the flag is set for free digital download so that a person with that password can come back any time as long as the gallery is live and click the image download link and get the image again. This is disabled for group photos (where there is no password for that photo) to prevent one person from buying a group photo and everyone getting that image for free
  • When the hhschools hhimagehost 2nd sale digital download is delivered, the image is rendered to 2400 pixels on the short side at 300 dpi with no compression so that the consumer will always receive a product that is in the MB so they are getting a large file they expect
  • Fixed a few issues with file encoding for certain png images when applied to a background for digital download
  • Added animation to consumer interface to indicate that that files were being prepared
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January 8, 2019

  • Prepay v2 and proof plan v2 sales tax - new “Studio remit Sales tax report” added.
  • Proof plan v2 – Redesigned how "Allow packages & add-ons to include instant digital downloads" works.
  • Studio can now edit their Studio Name in the back office tools.
  • Event forwarding – fixes and improvements

    Event Forwarding
  • 2nd sale digital download – show “refunds not available after download” message
  • Prepay v2 and proof plan v2 sales tax – updated sales tax validation
  • Create event – added validation for special characters
  • Event duration – Changed from including 3 months for free to 4 months free
  • Event creation from preset – pricing decreased as follows:
    • 1-119 days - Free
    • 120-210 days - $5
    • 210-300 days - $9
    • 301-365 days - $12
  • Remove product – Beth Necklace
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December 2, 2019

Added ability for studio to be paid via ACH transfer to their bank account rather than by check.

ACH payment setup

Added a new accounting passphrase security level for accounting settings.

Accounting passphrase
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November 13, 2019

Sales Tax Prepay v2 and Proof plan v2 Events – added ability to add sales tax to purchase price on a per event basis. P&L report updated to include sales tax breakout.

Charge sales tax

Event forwarding – fixed a bug where when you edited a prepay v2 event, it would change the event forwarding back to the first event in the list without the user having to change it.

Change “Password” to “Password / Access code” to help consumers know what code to enter to access a gallery of images.

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September 25, 2019

  • Updated accessmyevent to https
  • Will redirect any http://accessmyevent to https://accessmyevent
  • Proof plan v2 and Prepay v2 – in subject data, we added the ability to select what type of field it was so that we could add phone number and email address validation for the consumer to help keep the data clean
  • hhih 2nd sale digital downloads – if an email has multiple images that has the same password, then we are sending just one text and email to notify them rather than one for each image
  • If a consumer enters their phone number when making an order, hhimagehost displays text “data and text rates may apply” to cover us and the studio from complaint of sending a notification that costs someone money
  • A couple of grammar clean ups (like adding an apostrophe s “Your child’s password…”)
  • Prepay v2 & Proof plan v2 – fixed an issue where the marketing image was getting cut off when the description text was too long which was compressing the space for the marketing image. Now the description text will scale and can wrap on top of the marketing image if needed for space
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This video will show you how to offer instant digital download on hhimagehost proof sales.

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July 1, 2019

Event forwarding – Added mistake proofing When you try to delete an event that is forwarded to from another event, hhimagehost will warn you and give you the option to cancel, or continue. If you continue then it will remove the event forwarding from the other event.

Add new Studio Setting – Business Information “Watermark product merchandising view”. When this is selected, the 2nd sale product preview will also have a studio watermark over top of the image.

Watermark off
Watermark on

Organizations page – when the studio uses the Organizations page to display many events for a school or sports organization:

  • the list of events now has a date next to the event when the studio fills this in the events
  • the list of events now shows a thumbnail of the event image when the studio uses and event image
  • the studio can use html to customize the Organization greeting

Consumer Credit card screen – Changed “Street” to “Street address” to help people understand what information we needed.

When Manually posting images and csv data to hhimagehost proof plan v2 or 2nd sale – we added a automatic “trim” to passwords to prevent the inadvertent space in an excel file from keeping the password from working

Removed discontinued Products:

  • Ferggi Necklace
  • Emily Necklace
  • Pewter keychain
  • Pewter ornament

Bug fixes

  • 2nd Sale product sales report – we found and fixed an issue with Chrome that prevented the report from running when pop-ups are blocked
  • Fixed an issue with URL forwarding
  • 2nd sale cropping – when you change from vertical to horizontal crop, we made this transition more elegant
  • 2nd sale Price list – we added mistake proofing to prevent the user from creating two free products with the same name
  • Report – 2nd sale product sales report – fixed 2 bugs
    • that caused an error if you chose to run the report on all events
    • that showed incorrect data for free products
  • Improved the consumer event list for when the event has a very long name
  • Improved the 2nd sale cropping view when the screen size changed during a session
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June 3, 2019

hhimagehost mobile – Consumer address – fixed an issue on mobile devices when typing in the address caused the keyboard to switch back to alpha automatically after typing each number of the Street Address.

Studio reports – Added a feature where if there are two events with the same name and one is deleted, then mark the status as “deleted” to make it easier on the report to know which event is which

Studio Event Manage Images – Add a “return to event details” button to top of page to eliminate having to scroll to the bottom of the page to go back to the Event Details page.



2nd sale product - Remove Ashlynn Necklace which has been discontinued

Consumer Image gallery album list – Add “All” and “Favorites” to the top of the album list to simplify consumer navigation



Prepay v2 and Proof plan v2 – When using “Build your own package”, we updated so now there are three ways the system reminds the consumer to use their points:

  1. “Select your items” screen – shows “points used” and “points remining”
    Choose items
  2. NEW - When consumer tries to proceed to next screen, if they have used less than 50% of their points, then a message appears “you must select more items before proceeding”. If they have used at least 50% the interface allows the consumer to proceed. Before now the interface would only ensure the consumer chose one item. We chose 50% to ensure the customer feels like they have received value for their purchase without enforcing requirements that could be interpreted as being difficult to do business with.
    Package warning
  3. Cart Screen – If not all points are used, there is a link “Use remaining points” to give the consumer a simple way to select more items if they wish.
    Package points

Create / modify price list – added mistake proofing that prevents proceeding without saving changes

Event Greeting and Organization welcome message screens – added tools for studio to easier customize the welcome message

If a 2nd sale purchase is only for an image download, then hhimagehost doesn’t require a “ship to” address in the order data to create a better experience

Studio Event Images – Fixed an issue when studio was searching for an image and clicked on a next page, caused the search filter to be reset.

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