August 24, 2017

Email Marketing

hhimagehost sends reminder emails to studio clients who log into an event but don’t make a purchase. This feature is free for this fall.

• At consumer login, the consumer can uncheck the “send me reminder emails” box if they wish to not get reminder emails
• If the consumer does not uncheck the “send me reminder emails”
• If they make a purchase they will not receive a reminder email
• If they don’t make a purchase, the next morning after they login, they will receive an email saying “you logged in but didn’t complete your order. Click here to go return to this event…”
  
• If they still don’t make a purchase they will receive another reminder email 24 hours before the event expires.
• Consumer may unsubscribe from reminder emails for that event, or for all events from that photographer until they opt in again at login.
• Studios may turn off email reminders in their event details by unchecking “enable email follow up”
  
• Studios may also edit the reminder email text under the “Marketing” tab
  

Digital download product in hhschools

hhschools now has a new product; “hhih digital download w insert”. When this digital download is ordered in hhschools:

1. hhschools Package order comes to H&H
2. 4x10 insert is printed for the purchased digital download with hhimagehost 2nd sale url and password
3. Consumer receives their package and goes to hhimagehost 2nd sale and logs in
4. Images marked for digital download have an icon that allows the studio client to download that image in their browser
5. If it is green screen, the studio client can choose which background they wish to have rendered to the image
6. In the “manage images” section of the event, hhimagehost will keep track of how many downloads that image has had.

Back office tools

Header icons updated and Marketing added:

Order confirmation emails

• Studio contact information added to the top of the email to improve clarity
• Studio name added to subject line to improve studio client understanding of what the email is

Prepay V2 and Proof plan V2 price list Package text descriptions

You can now use tags for Bold, underline, bullets, and line breaks in your package text descriptions so you have more control on the text formatting and make it more readable.

Shopping cart

Changed shopping cart button to help it stand out more and, therefore simplifying the interface

Reports

• 2nd sale product sales report – we added a date range to this report. It’s a very detailed sales analysis tool to see what 2nd sale products are selling.
• New email marketing report – shows the status of logins, opt ins, opt outs and emails to send

Studio settings

Added the ability to hide studio physical address from the consumer landing pages on Settings, Site Branding

June 16, 2017

• Studio settings – add ability to “Hide ‘view all events and organizations’ link” – this is in case a studio wishes to keep the full list of their events private and they feel strongly they have handled the ability for the consumer to know the event name and can use the event search feature (which requires at least 3 characters) to find their event
• Group passwords – fixed a bug with group passwords that came from manual creation of groups and manual upload
• Consumer “contact us” page – Added hyperlink to studio contact email
• Prepay V2 passwords – If a studio is using a password for prepay v2, we changed text on consumer side from “individual or group password” to “passcode”
• Removed matte coating – as an option in 2nd sale
• Proof plan v2 report – add ability to run report on “received” status
• Fixed an issue where an event could be falsely set to “sales not available”
• Accounting statement – removed a scenario that caused duplicate rows in report
• Optimized database for faster speed

May 5, 2017

• Studio home page event search – now requires 3 characters to search for an event. This is to prepare for the coming feature of allowing the studio to turn off the “View all events” link on the home page for those studios who wish to forego the ability to view all events and wish to prioritize studio privacy.
• Reports – Accounting report – List of events is now alphabetical to help find events more easily
• Proof plan V2 – Consumer can now enter multiple passwords up front. Enter a password, click “add a password” – so that family with multiple children can have a simpler way of viewing all of their childrens’ images at once.
  
• Proof plan v2 Confirmation email – fixed a bug where the confirmation email said “Prepay”. Should have, and now says “Proof plan” in email.
• Proof plan V2 and Prepay V2 – fixed an issue when you tabbed from one field to another that interface would show “field is required” immediately. Now interface stays clean and error free until consumer clicks the “next” button, then required fields are validated.
• 2nd Sale price list – Now shows the product marketing image in the price list if there is one. This should make it easier to identify which 2nd sale products don’t have a marketing image
• Contact Us – changed to show the Studio settings contact information rather than the W9 address

March 8, 2017

• Contact us page optimized better for mobile and captcha added to reduce studio spam
  Also remember that you can add your own "Contact us" messaging or FAQ in plain text or html on this page under "Settings" "Email forms" "Client Contact Us Message"
  
• Cancel and refund Prepay order - Changed accounting report so it shows the refund on the day it was refunded rather than on the original order date.
• Cancel and refund Prepay order - Fixed a bug, where if an order was refunded in a payout period different than the original order, hhimagehost was eating the refunded amount.
• Privacy Policy page optimized better for mobile and message adjusted slightly.
• Prepay and Proof Plan "Build your own package" - added link to consumer shopping cart page add more items if not all points used.
  
• Web page security - all consumer pages now secure pages.
• Prepay V2 and Proof plan v2 - Expanded the number of green screen backgrounds to max 25.
• Organizations page - fixed a bug where under some conditions clicking the organization link went to studio landing page instead of that organization page.
• Consumer Event list - removed "event date" from grid per studio requests.
• Proof plan v2 - added "full screen image preview" option.
• Prepay V2 and Proof plan v2 price lists - added ability to overlay the entered price on a marketing image. This will simplify price list creation for people who are adding add-ons to the package screen. You no longer have to add the price to the marketing graphic. Just check the box and your price will be overlaid on the marketing graphic.
  

We hope you like these changes and we continue work on future capabilities we think you will really like!

October 16, 2016

hhimagehost customers! While you’ve been hard at work this fall, so have we! We just released an update that is based upon best practices and much of the feedback you’ve provided for improved functionality and usability.

The Prepay V2 (optimized for mobile, tablet and desktop) that we released in July has been getting very nice traffic this fall and we continue to see mobile usage of hhimagehost climbing. Now with the advent of “build your own package” in Prepay V2, there should be no reason to create any new price lists or events on the old prepay system. We don’t plan on discontinuing it right now, but at some point we will retire the original prepay system. We highly recommend that any new price lists and events you create you use Prepay V2.

Prepay V2 – NEW Build your Own Package capability

Highlights

• “Build your own package” added to Prepay V2 (mobile, tablet & desktop responsive design)
• Coupons for Prepay V2 expanded capability
• Prepay V2 student data increased privacy
• Consumer landing page adjustments and cleanup
• New ability to customize the “Contact Us” page for your clients on hhimagehost

Details

• Preset – Added a event presets to Prepay V2
• Create Price list
• Build your own package – added ability to define a package as “Build your own” (BYO), assign point value, and define the items that you wish to make available from all build your own packages.
• Subject data – expanded # of available subject data fields to 9
• hhschools package letter – made this field a required field for all packages, items, and add-ons.
• Package Attribute screen – added hyperlink to H&H Green screen backgrounds to simplify accessing H&H’s standard backgrounds
• Add-ons – you can now setup a package for “More Products” without attributes that allows the consumer to order only addon products
• Consumer Interface
• Build your own package – Added ability for consumer to choose what items they wish to go into a package that the photographer has defined as “Build your own”
• Shopping cart top bar now “sticks” to the top of the screen and is always visible as consumers scroll down the different web pages so they can always see their cart total.
• Changed student data screen to https secure data protocol to protect data in case studio requests private information on this page
• If setup in price list, consumers can now order an addon without a package
• Consumer can order the same package twice with different attributes

Studio Back office tools

• Studio Dashboard
• Eliminated “Total sales from” data from home page and replaced this with “Yesterday sales”
• Price list grid
• “Active event” column added to Price list to allow simple link to view which live events use a particular price list
• Coupons
• Prepay V2 order coupons can now be created that apply to any one, or any combination of
• Packages
• Package items (for build your own package)
• Package attributes (like pose, green screen background, etc)
• Add-ons
• Additional charges
• Reports
• Accounting report now shows prepay canceled orders as a debit instead of omitting these orders from view
• Proof plan
• hhschools package letter – now allows up to 5 characters per package
• 2nd Sale price list
• Removed custom yearbook product
• Removed Digital passport photo product
• Create Event
• Changed sort of “Event type” to alphabetic sort
• Added “School” as an Event type
• Contact Us
• You may now add a custom message to your “Contact Us” page under Settings, Email Forms. We default-filled this with “Please include your name and the organization or event you are inquiring about” but you can change it and even us HTML to format this text to include some Q&A to answer commonly asked questions and hyperlinks

Consumer interface

• Order confirmation emails
• Address 2 – there was a bug that was omitting Address 2 from the order confirmation emails - fixed
• Studio Landing pages
• Organizations only show in list when they have at least one live event
• If there are no organizations with live events, then we are now hiding the Organizations section
• Expired events now only show for 24 hours after expiration
• Event search “date” field removed from consumer interface
• “School” is added to the list of Event Types for a “filtered link” to the organizations & events landing page.
  http://[studioname].hhimagehost.com/consumer/index.aspx?type=school
  (note: this little-known feature is a great way to provide different links on your web site for sports, school, portraits,… to hhimagehost)
• Miscellaneous UI tweaks to clarify communication

New Features

Added search and filter bar to Price List page:
Show Price Lists:

• Created in last 30 days
• Created in last 60 days
• Associated with live events
• Not associated with any live events
• Search for price list by part of name

Proof Plan – added simple way to make a proof plan price list enabled for “Ship to home”

• When setup proof plan price list, check “Request mailing address for all orders…” box
• Each Order will require the consumer to enter their US Mail ship to address. This address will be included in the csv data export that may be imported into hhschools for the H&H "ship to home" service. This will NOT work with hhschools mailing labels.
• When consumer orders, hhimagehost will gather their shipping address, and this address will be included in all confirmation emails, order detail, and data export.
• Proof plan Data export will import into hhschools and will be usable if studio checks “ship to home” option when they order.
• Each Order will require the consumer to enter their US Mail ship to address. This address will be included in the csv data export that may be imported into hhschools for the H&H "ship to home" service. This will NOT work with hhschools mailing labels.
• When consumer orders, hhimagehost will gather their shipping address, and this address will be included in all confirmation emails, order detail, and data export. Proof plan Data export will import into hhschools and will be usable if studio checks “ship to home” option when they order.

If studio tries to delete an event while a consumer has an active cart for that event, hhimagehost will prevent deleting the event and show a message to the studio.

Added ability to expire a Prepay Event at a certain time of day. Previously the studio could only expire an event at 11:59 pm of a day.

Account Statement has a new column for “Order #” to simplify correlation and reconciliation for the studio

Added to Studio order status (for prepay and proof plan) a display of the date/time the order status was changed. This should help studios by them knowing when a status was changed for an order and, therefore, where the order should be in their workflow.

Added new Prepay order data report that can be run for All Prepay events with a certain order status that includes all the data for the prepay order (not just the ones needed to enter an order into hhschools).

New Features

• Orders “export to csv” report – added two columns to report “Event publish date” and “Event expiration date” to allow studios to analyze when orders were coming in relative to the event publish and expiration
• 2nd sale order detail now shows an image of how the consumer cropped their ordered product to aid in customer service questions
• Note that these new products can be marketed using the new 8x10 insert in hhschools

Catalog Updates

• 29 New Products added to HHImageHost 2nd sale!
• Specialty products: Mother of Pearl Necklace, Deluxe Keychain, Acrylic Cutout Magnet, Luggage Tag – sage tweed, 4 Magnet wallets, 4x6 aluminum desk print
• New Packages added: 2-4x5 prints, Pkg 6E: 2-8x10, 5-5x7, 16-Wal, Pkg 3F: 2-5x7, 4-3.5x5, 8-Wal, Pkg 2F – 2-8x10
• “My Heart Belongs to” Graphic 8x10 designs added: My Heart Dad, My Heart Mom, My Heart Name Blue, My Heart Name Brown
• Quotables design products added: Quotable Word cloud, Live, Laugh, Love 1, Live, Laugh, Love 2, Best Things in Life 1, Best Things in Life 2, Love Never Fails, I Made a Wish, PS I Love You, The Spice of Life, Joyful Always, Faith Hope Love, The Greatest of These, Lord Bless You, I'd Have you Sooner, I Love You Always

Fixed Issues

• Remove “color flavor preview” under selected image on 2nd sale and proof plan galleries since this was only a preview and did not affect the order
• 2nd sale price list setup – show the preview hover thumbnail image dimensions on price list builder

New Features

• 2nd sale Free products – new product category added to 2nd sale “Free Products”. Products can be added either for everyone, or only those images that have been purchased from on hhimagehost in the past. Two products available now:
• Safety ID card
• Print at home Thank you card
• Consumer who selects these products can view them on screen, download, them and print them to their home printer.
• Pre authorize credit card for new hhimagehost account and changing studio credit card to prevent getting to end of month and having credit card issues.
• Added E-022 background to green screen library

Improvements

• When creating an hhimagehost account, credit card message was at top of screen and not in visual area of person filling out form. Move to bottom of screen
• Show clearer error messages if there is a consumer or studio credit card issue
• Green screen backgrounds – sequence by background name in list box
• Custom green screen backgrounds – used to allow certain backgrounds that were not 300 dpi. Now it errors if image is not 300 dpi
• Proof plan order report – Improved visual organization of report so not so confusing on what data goes with what image.
• Shopping cart area – we found that a few consumers did not know what to click on to go to the shopping cart. We expanded the clickable area from the shopping cart icon to the entire shopping cart border area in an effort to improve usability
• Organizations page – change sequence of events to show most recent events at top of list

Fixed Issues

• 2nd sale – when on large preview, if click on heart, did not save as a favorite.
• Create event from preset – if I changed event expiration from default, did not take date change.
• 2nd sale and proof plan – if viewing on smaller screen, could not scroll up to get to “return to gallery” link
• Pre-pay and proof plan – if click outside the package window, then cart does not update
• Create prepay price list – title was wrong on additional charges page
• Proof event – disabled [enter] key on Additional information page
• If copy prepay price list with green screen, pose or color selection, then uncheck any of these options, automatically remove these options from package screen
• Proof plan export report – there was a certain case where this report would not generate
• Sometimes valid studio credit card would decline