H&H has served the needs of the country’s leading professional
photographers for 40 years. Over that time, our photo lab's soul and
passion have remained the same – to help professional image capturers
put their best foot forward with the industry’s top quality photo printing, leather bound albums, press printed photo books, cards and on-line sales.
|The number one question asked of our photo lab's customer
service representatives is; “When is my order scheduled to ship?” By
setting your account up and then logging on to our web site, you will
find a complete listing of both your current orders and orders that have
shipped within two weeks of your inquiry. Here’s a list of information
available to you free 24/7 on this site:
customer home page - a password protected page that
includes current news items, did you know reminders, educational PDF
downloads and links to other areas of the site
detailed order tracking - know the date each of your
orders arrive at H&H and follow its progress through various
access your financial account information including payments, credits, invoices, and monthly statements
order shipping information - estimated ship date, air bill
and tracking numbers and order numbers for multiple orders shipped in a
send email messages to customer service
view the current price catalog and newsletters
upcoming events and program dates for H&H customers presenting photography programs
All access to your orders and account information, and price
catalog is strictly password protected. However, to be included in the
data downloading of order information, you must first call customer
service and ask to be set up. Have two passwords ready when you call and
we will gladly add you to the growing number of H&H customers
logging on to this site!
||iPhone app - another great way to track your H&H orders!
Now it's easier than ever to check your order status! If
you carry an iPhone or iPod Touch, you can download the FREE H&H
Color Lab iPhone App from the App Store!
There is also an Android App – for your Droid based phone.
Download from the android market - https://market.android.com/search?q=H%26H+Color+Lab&so=1&c=apps
Use your studio login to access your information
Access information from the last 45 days
Filter by Orders in Lab, Recently Shipped, or All Orders
Sort by Reference Number, Description, or Status
Search by Description or Reference Number
- Included Quick Links to the H&H Website, Blog, and Contact Us Information
Tracking links to FedEx
out of town customers
H&H offers FREE shipping:
Outgoing professional division orders will be shipped free
of charge ground or air express depending upon your zip code.
H&H and customer share these shipping costs:
- We offer optional inbound air shipping for which we
share a portion of the expenses. Call customer service to obtain special
pre-printed shipping labels.
customer pays these shipping costs:
All school & events services work
Shipping service upgrades where applicable
Shipping charges for film and resale items (will be shipped ground)
“Ship aheads” - orders having items shipped ahead before
the order is complete and “Fulfillment shipping” - shipping to an
Prints larger than 30x40 are shipped ground service and invoiced to your account.
Shipping fees are: Ground - $85.00, 2nd Day Air - $155.00, Overnight - $200.00
Return shipping for art or finishing only orders
Orders returned unfinished per customer request
Return shipping when minimum sales requirements are not met
Canadian shipping guidelines
- Requires a credit card on file. COD not available.
Orders are shipped Federal Express International Delivery – 3 day delivery service
Shipping charges plus duties and taxes are added to your
invoice and charged to your credit card at the time of invoicing. This
provides faster delivery to your door!
Please provide updated telephone contact information for
the Federal Express shipping label helps assure timely delivery
All shipping charges for undelivered orders that are
returned to H&H Color Lab, are charged back to your credit card.
| payment options & policies
To insure proper credit of your payment, always write your
H&H account number on each check. Please allow 24 hours after
receipt of your check for proper posting to your account. We offer the
following choices of payment:
Finished orders are automatically shipped COD unless an open
credit account has been approved or there are sufficient funds in the
account to cover the amount of the invoice. A COD fee will be added to
each box. Refused and unclaimed COD orders returned to H&H will be
charged a $20.00 service fee per box plus the cost of return shipment.
Outstanding account charges may be itemized on your packing slip and
added to your COD package total.
Prepayments are applied to your account, not to specific
orders. There is no need to match individual work orders and payments.
If there is not enough money in the account to cover the finished work,
it will be sent COD. Due to the wide variety of services offered and the
potential for omission or error, we recommend that you prepay an
additional amount in order to maintain a credit balance and avoid COD
We offer open accounts upon satisfactory completion of a
credit application and a routine credit investigation. We request that
you supply us with three trade references from the photographic industry
and that you maintain regular activity throughout the year. You will be
notified by email of approval. Please allow three to four weeks for
this process. A timely-pay statement discount will be applied to your
account when payment is received by the 10th of the month. The account
will be considered delinquent when payment is not received by the 25th,
and finance charges will be applied. Delinquent accounts may be changed
to COD + 30% status.
Please Note: Prices shown on our web site and in our software do not
reflect pricing for open credit account status. When viewing our
pricing in software and on our web site, your open account pricing is
based on whether you take advantage of the “pay by the 10th” monthly
statement discount offer, or if you choose to pay the full invoice
amount after the 10th…therefore, pricing can be more or less than shown
in the ordering software and web site.
payment by credit card
We accept Visa, Master Card American Express, and Discover for
payments on your account. If the credit card is declined, a $10 handling
service fee will be applied.
A statement detailing monthly activity is sent to each
account on the first day of each month. Those who have open credit
account status shall treat their statement as a monthly billing. It can
also be viewed on our web site using your customer password. The total
amount of this statement becomes past due after the 25th day of the
month, and a 1.5 % finance charge is applied to any remaining unpaid
past due accounts
Delinquent accounts automatically lose open account status.
Account balance becomes due immediately and all orders will ship COD
There is a $25.00 service charge for each check returned due
to insufficient funds, and the account may be placed on a permanent
H&H is required by law to collect sales tax on all
orders delivered in the States of Missouri and Kansas unless provided
with a valid state sales tax exemption certificate. Film is not exempt
from sales tax in both Missouri and Kansas.
[download the Sales Tax Exemption Certificate form 149]
Prices are subject to change without prior notice. As new
products and services are constantly updated, please check our web site
for the most current information and pricing.
Professional and School, Sports, & Events: $10 minimum,
Press products and Photographic Albums: $12 minimum
H&H Color Lab complies with current copyright laws to
protect the ownership rights of copyright holders. If we have reason to
believe that an image sent to us for copying could be copyrighted, we
may require the use of a Copyright Release Authorization Form before
proceeding with the copy job.
limit of liability
Submitting any film, print, slide or negative to this firm
for processing, printing or other handling constitutes an AGREEMENT by
you that any damage or loss by our company, subsidiary, or agents, even
though due to the negligence or other fault of our company, subsidiary,
or agents, will only entitle you to replacement with a like amount of
unexposed film and processing. Except for such replacement, the
acceptance by our company, subsidiary and/or agents of the film, print,
slide or negative is without other warranty or liability, and recovery
for any incidental or consequential damage is excluded.
product service times
Always total all service times plus transportation to arrive
at an accurate delivery date for your order. Service times for each
product category reflect estimated in-plant service times under normal
working conditions. Service times for all print and service items are
shown directly under the prices for every product listed on our web
site. These service times do not include Saturdays, Sundays, holidays,
or shipping time to and from the lab. Film for processing received after
10:00 a.m., negatives received after 12:00 noon, and FTP/FTS orders
received after 9:00 am will be considered as the following day’s work.
This includes RUSH orders; should the RUSH order arrive after these
cutoff times, the RUSH order will be delayed one complete business day.
While seasonal demands or special problems with an order can affect
service time, every effort is made to maintain service schedules on all
When your order requires special rush handling to guarantee a
shipping date, there will be a 100% charge for the entire order.
Service time will then be based on one business day for each printing
service and one business day for each additional service such as
coating, mounting, texture, art/retouch, etc.
Please note the following guidelines for Rushes:
Rushes are always subject to current capacity. If in question, please call customer service.
Rush orders for film processing received AFTER 10:00
a.m., negatives or files received after 12:00 noon, or FTP/FTS orders
received after 9:00 am (12 noon for rush). will be considered as the
following day’s work and the rush service time will start on that day.
In-town customers may pick up their rush orders by 5:00 p.m. the day the
order is due.
When a specific due date is noted, but the RUSH service
box has not been marked, we will make every effort to call you before we
proceed on a rush basis. However, if we are unable to reach you in a
timely manner, your order will be handled as a rush and charged
accordingly to meet your specific requested deadline.
We suggest calling customer service to discuss your rush
needs to verify scheduling for your very important orders and obtain a
cost estimate if needed. We also suggest calling customer service for
rush availability for orders containing over three hours of digital or
The 100% rush cost will be equal to the invoice total.
Therefore, to determine the total cost of the rushed order, take the
invoice times two.
Rush charges will be applied after all minimums.
|Up to 10x13 prints only
Upon receiving your order, please check it immediately. We
guarantee the quality of our work and make every effort to follow your
instructions to avoid mistakes which require remakes or credits.
Orders returned after 30 days will be considered reorders
(not remakes) and will be invoiced at our regular catalog prices.
Whenever new services are added to a remake order, additional service
time and additional charges will be added. When either is necessary,
please follow these instructions:
For remakes simply create a new order in which only the missing or unsatisfactory prints are ordered.
- Create a new order using a new order number and include only the remake files.
Input the following information as listed for each
software in the order instructions box, type RTN, the original order
number and the remake reason.
ROES: when reviewing order, check the Yes box in the RTN
section, then input the original order number and remake reason.
LabPrints: in the Create Lab Order screen, check the RTN box, input the original order number and the remake reason.
Occasionally you might receive an order that has been
damaged in the shipping process. When this happens, please phone us
immediately so we can give you instructions which will enable a claim to
be filed with the carrier. Most carriers require that you retain all
packaging materials for their inspection for a period of 30 days. Do not
dispose of damaged boxes, packing materials, etc., prior to calling
H&H about shipping damage. H&H will file the damage claim with
We will always print for the most pleasing flesh tones
unless you ask us to do otherwise. However, characteristics of the
photographic materials used often make it impossible to match color and
density to the original subject or even to a previous order from the
same negative or digital image. Improperly exposed digital images or
negatives will be printed on a “print regardless” basis and may be
subject to a special printing charge. We will make the best print which
is practical to produce, with the understanding that the results will
fall short of our normally acceptable professional standards. Remakes
will not be accepted at a no-charge on severely over or underexposed
negatives or digital images.
surface treatments and mounts
The materials and techniques H&H uses to print, texture,
mount, and coat the photographs we manufacture from your negatives and
files will change over time. Our vendors change their materials and
processes occasionally and this can affect the subtle look and feel of
the surface of your prints. H&H does not guarantee that current
prints will exactly match the color, texture, lustre, or mount of prints
made in the past.
Log into our website and order use the Supplies Order Form.
Contact customer service for assistance as needed.
Special quotations - call a customer service representative
for the availability and price of services not listed on this web site.
Print sizes not listed in pricing charts will be billed at the next larger size print price.
When negatives are received dirty and the offensive
material cannot be removed with simple wiping or compressed air, your
negative will be removed from the cropping card, soaked and your order
assessed a $5 per negative cleaning fee. When a negative is received
damaged, we will call and provide an estimate for repairing the damage
prior to printing.
When we are required to send your orders out of lab for
additional service, you will be billed the amount of the invoice for the
work performed outside our plant plus 10% for handling charges. The
following policies and procedures apply to all photos or print images
sent to us as “finishing only” orders (mounting, artwork, coat, etc.):
Should the work or materials we apply to the photograph
or print adversely affect it, H&H will not be liable to remake or
pay to remake the photograph or print.
Return shipping expenses will be billed to the customer.
- H&H’s timely-pay discounts do not apply to resale items
- Customer pays freight on all resale items.
- All resale items are shipped ground unless noted otherwise when ordering.
- Prices may change on resale items throughout the year. You
will be invoiced at the current price on the day your order is shipped.
You will be notified of any price increases in our monthly FOCUS