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H&H Color Lab - A Professional Photo Lab

H&H has served the needs of the country’s leading professional photographers for 40 years.  Over that time, our photo lab's soul and passion have remained the same – to help professional image capturers put their best foot forward with the industry’s top quality photo printing, leather bound albums, press printed photo books, cards and on-line sales.

 
  GENERAL INFO HISTORY
 


The number one question asked of our photo lab's customer service representatives is; “When is my order scheduled to ship?” By setting your account up and then logging on to our web site, you will find a complete listing of both your current orders and orders that have shipped within two weeks of your inquiry. Here’s a list of information available to you free 24/7 on this site:

  • customer home page - a password protected page that includes current news items, did you know reminders, educational PDF downloads and links to other areas of the site
  • detailed order tracking - know the date each of your orders arrive at H&H and follow its progress through various departments
  • access your financial account information including payments, credits, invoices, and monthly statements
  • order shipping information - estimated ship date, air bill and tracking numbers and order numbers for multiple orders shipped in a single box
  • send email messages to customer service
  • view the current price catalog and newsletters
  • upcoming events and program dates for H&H customers presenting photography programs

All access to your orders and account information, and price catalog is strictly password protected. However, to be included in the data downloading of order information, you must first call customer service and ask to be set up. Have two passwords ready when you call and we will gladly add you to the growing number of H&H customers logging on to this site!


 iPhone app

  iPhone app - another great way to track your H&H orders!
Now it's easier than ever to check your order status! If you carry an iPhone or iPod Touch, you can download the FREE H&H Color Lab iPhone App from the App Store!

There is also an Android App – for your Droid based phone.

Download from the android market - https://market.android.com/search?q=H%26H+Color+Lab&so=1&c=apps
 
  • Use your studio login to access your information
  • Access information from the last 45 days
  • Filter by Orders in Lab, Recently Shipped, or All Orders
  • Sort by Reference Number, Description, or Status
  • Search by Description or Reference Number
  • Included Quick Links to the H&H Website, Blog, and Contact Us Information
  • Tracking links to FedEx

 shipping


out of town customers
H&H offers FREE shipping:

  • Outgoing professional division orders will be shipped free of charge ground or air express depending upon your zip code.


H&H and customer share these shipping costs:

  • We offer optional inbound air shipping for which we share a portion of the expenses. Call customer service to obtain special pre-printed shipping labels.


customer pays these shipping costs:

  • All school & events services work
  • Shipping service upgrades where applicable
  • Shipping charges for film and resale items (will be shipped ground)
  • “Ship aheads” - orders having items shipped ahead before the order is complete and “Fulfillment shipping” - shipping to an alternate address
  • Prints larger than 30x40 are shipped ground service and invoiced to your account.
    Shipping fees are: Ground - $85.00, 2nd Day Air - $155.00, Overnight - $200.00
  • COD fees
  • Return shipping for art or finishing only orders
  • Orders returned unfinished per customer request
  • Return shipping when minimum sales requirements are not met


Canadian shipping guidelines

  • Requires a credit card on file. COD not available.
  • Orders are shipped Federal Express International Delivery – 3 day delivery service
  • Shipping charges plus duties and taxes are added to your invoice and charged to your credit card at the time of invoicing. This provides faster delivery to your door!
  • Please provide updated telephone contact information for the Federal Express shipping label helps assure timely delivery
  • All shipping charges for undelivered orders that are returned to H&H Color Lab, are charged back to your credit card.

 payment options & policies


To insure proper credit of your payment, always write your H&H account number on each check. Please allow 24 hours after receipt of your check for proper posting to your account. We offer the following choices of payment:

COD
Finished orders are automatically shipped COD unless an open credit account has been approved or there are sufficient funds in the account to cover the amount of the invoice. A COD fee will be added to each box. Refused and unclaimed COD orders returned to H&H will be charged a $20.00 service fee per box plus the cost of return shipment. Outstanding account charges may be itemized on your packing slip and added to your COD package total.

prepaid
Prepayments are applied to your account, not to specific orders. There is no need to match individual work orders and payments. If there is not enough money in the account to cover the finished work, it will be sent COD. Due to the wide variety of services offered and the potential for omission or error, we recommend that you prepay an additional amount in order to maintain a credit balance and avoid COD shipments.


open account
We offer open accounts upon satisfactory completion of a credit application and a routine credit investigation. We request that you supply us with three trade references from the photographic industry and that you maintain regular activity throughout the year. You will be notified by email of approval. Please allow three to four weeks for this process. A timely-pay statement discount will be applied to your account when payment is received by the 10th of the month.  The account will be considered delinquent when payment is not received by the 25th, and finance charges will be applied. Delinquent accounts may be changed to COD + 30% status.
Please Note: Prices shown on our web site and in our software do not reflect pricing for open credit account status.   When viewing our pricing in software and on our web site, your open account pricing is based on whether you take advantage of the “pay by the 10th” monthly statement discount offer, or if you choose to pay the full invoice amount after the 10th…therefore, pricing can be more or less than shown in the ordering software and web site.


payment by credit card
We accept Visa, Master Card American Express, and Discover for payments on your account. If the credit card is declined, a $10 handling service fee will be applied.


customer statements

A statement detailing monthly activity is sent to each account on the first day of each month. Those who have open credit account status shall treat their statement as a monthly billing. It can also be viewed on our web site using your customer password. The total amount of this statement becomes past due after the 25th day of the month, and a 1.5 % finance charge is applied to any remaining unpaid balance.

past due accounts
Delinquent accounts automatically lose open account status. Account balance becomes due immediately and all orders will ship COD plus 30%.

insufficient funds
There is a $25.00 service charge for each check returned due to insufficient funds, and the account may be placed on a permanent “cash-only” basis.

sales tax
H&H is required by law to collect sales tax on all orders delivered in the States of Missouri and Kansas unless provided with a valid state sales tax exemption certificate. Film is not exempt from sales tax in both Missouri and Kansas.
[download the Sales Tax Exemption Certificate form 149]

pricing
Prices are subject to change without prior notice. As new products and services are constantly updated, please check our web site for the most current information and pricing.

minimum order
Professional and School, Sports, & Events: $10 minimum,
Press products and Photographic Albums: $12 minimum


copyright policy
H&H Color Lab complies with current copyright laws to protect the ownership rights of copyright holders. If we have reason to believe that an image sent to us for copying could be copyrighted, we may require the use of a Copyright Release Authorization Form before proceeding with the copy job.

limit of liability
Submitting any film, print, slide or negative to this firm for processing, printing or other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary, or agents, even though due to the negligence or other fault of our company, subsidiary, or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiary and/or agents of the film, print, slide or negative is without other warranty or liability, and recovery for any incidental or consequential damage is excluded.


 product service times


product service times
Always total all service times plus transportation to arrive at an accurate delivery date for your order. Service times for each product category reflect estimated in-plant service times under normal working conditions. Service times for all print and service items are shown directly under the prices for every product listed on our web site.  These service times do not include Saturdays, Sundays, holidays, or shipping time to and from the lab. Film for processing received after 10:00 a.m., negatives received after 12:00 noon, and FTP/FTS orders received after 9:00 am will be considered as the following day’s work. This includes RUSH orders; should the RUSH order arrive after these cutoff times, the RUSH order will be delayed one complete business day. While seasonal demands or special problems with an order can affect service time, every effort is made to maintain service schedules on all orders.

RUSH orders
When your order requires special rush handling to guarantee a shipping date, there will be a 100% charge for the entire order. Service time will then be based on one business day for each printing service and one business day for each additional service such as coating, mounting, texture, art/retouch, etc.
Please note the following guidelines for Rushes:

  1. Rushes are always subject to current capacity. If in question, please call customer service.
  2. Rush orders for film processing received AFTER 10:00 a.m., negatives or files received after 12:00 noon, or FTP/FTS orders received after 9:00 am (12 noon for rush). will be considered as the following day’s work and the rush service time will start on that day.  In-town customers may pick up their rush orders by 5:00 p.m. the day the order is due.
  3. When a specific due date is noted, but the RUSH service box has not been marked, we will make every effort to call you before we proceed on a rush basis.  However, if we are unable to reach you in a timely manner, your order will be handled as a rush and charged accordingly to meet your specific requested deadline.
  4. We suggest calling customer service to discuss your rush needs to verify scheduling for your very important orders and obtain a cost estimate if needed.  We also suggest calling customer service for rush availability for orders containing over three hours of digital or traditional art.
  5. The 100% rush cost will be equal to the invoice total. Therefore, to determine the total cost of the rushed order, take the invoice times two.
  6. Rush charges will be applied after all minimums.

Digital S&E RUSH orders

50% RUSH
100% RUSH
Up to 10x13 prints only
Next Day
Same Day



 remakes & credits


Upon receiving your order, please check it immediately. We guarantee the quality of our work and make every effort to follow your instructions to avoid mistakes which require remakes or credits.
Orders returned after 30 days will be considered reorders (not remakes) and will be invoiced at our regular catalog prices. Whenever new services are added to a remake order, additional service time and additional charges will be added. When either is necessary, please follow these instructions:

remake procedures
For remakes simply create a new order in which only the missing or unsatisfactory prints are ordered.

  1. Create a new order using a new order number and include only the remake files.
  2. Input the following information as listed for each software in the order instructions box, type RTN, the original order number and the remake reason.

ROES: when reviewing order, check the Yes box in the RTN section, then input the original order number and remake reason.
LabPrints: in the Create Lab Order screen, check the RTN box, input the original order number and the remake reason.


shipping damage
Occasionally you might receive an order that has been damaged in the shipping process. When this happens, please phone us immediately so we can give you instructions which will enable a claim to be filed with the carrier. Most carriers require that you retain all packaging materials for their inspection for a period of 30 days. Do not dispose of damaged boxes, packing materials, etc., prior to calling H&H about shipping damage. H&H will file the damage claim with the carrier.


 technical information


We will always print for the most pleasing flesh tones unless you ask us to do otherwise. However, characteristics of the photographic materials used often make it impossible to match color and density to the original subject or even to a previous order from the same negative or digital image. Improperly exposed digital images or negatives will be printed on a “print regardless” basis and may be subject to a special printing charge. We will make the best print which is practical to produce, with the understanding that the results will fall short of our normally acceptable professional standards. Remakes will not be accepted at a no-charge on severely over or underexposed negatives or digital images.

surface treatments and mounts
The materials and techniques H&H uses to print, texture, mount, and coat the photographs we manufacture from your negatives and files will change over time. Our vendors change their materials and processes occasionally and this can affect the subtle look and feel of the surface of your prints. H&H does not guarantee that current prints will exactly match the color, texture, lustre, or mount of prints made in the past.


 ordering supplies


  1. Log into our website and order use the Supplies Order Form.
  2. Contact customer service for assistance as needed.

 services not listed


Special quotations - call a customer service representative for the availability and price of services not listed on this web site.

Print sizes not listed in pricing charts will be billed at the next larger size print price.

When negatives are received dirty and the offensive material cannot be removed with simple wiping or compressed air, your negative will be removed from the cropping card, soaked and your order assessed a $5 per negative cleaning fee. When a negative is received damaged, we will call and provide an estimate for repairing the damage prior to printing.

When we are required to send your orders out of lab for additional service, you will be billed the amount of the invoice for the work performed outside our plant plus 10% for handling charges. The following policies and procedures apply to all photos or print images sent to us as “finishing only” orders (mounting, artwork, coat, etc.):


  1. Should the work or materials we apply to the photograph or print adversely affect it, H&H will not be liable to remake or pay to remake the photograph or print.
  2. Return shipping expenses will be billed to the customer.

 resale policies


  • H&H’s timely-pay discounts do not apply to resale items
  • Customer pays freight on all resale items.
  • All resale items are shipped ground unless noted otherwise when ordering.
  • Prices may change on resale items throughout the year. You will be invoiced at the current price on the day your order is shipped. You will be notified of any price increases in our monthly FOCUS newsletter.