The history of H&H Color Lab is one of tremendous growth and change. H&H began in the basement of Wayne and Shirley Haub's residence in a sleepy suburb of Kansas City, Missouri, in 1970. Wayne and his brother, Ted Haub, owned a portrait studio that had just landed its first high school senior contract. With a background in and love for color printing, Wayne chose to install his own color processing equipment in the basement of his home.
Business increased, and so did the need for additional employees. What began with one person (Wayne) doing all the processing, printing, "art work", invoicing, telephone, purchasing, building maintenance, etc., now took five people! The small home business no longer encompassed the basement level, but now engulfed the garage, extra bedroom, and kitchen areas. And with a growing family, it was time to move!
In 1974 a small home at 8906 East 67th Street, our present location, was purchased and renovated. Then in 1979 the first major addition to the lab was built and took most of the backyard of the property.
By 1983 another major expansion had become necessary. Two houses were purchased on Kentucky Street and were joined under one roof along with the main plant and all the basement areas, with a façade that made the building appear as one unit.
The next decade brought more growth and change and by the beginning of 2000, what had started as one home, now grew to nine homes and property for parking and another 20,000 square foot expansion.
In 2002, we formed H&H University with the simple motto "Keeping you in touch with changing technology." Digital technology had all of us scrambling for the right answers to our countless questions. At H&H University we became a respected source of truth and a place where photographers knew that the only agenda was helping them succeed. Today we continue this tradition in a world-class facility where the focus goes way beyond just digital printing.
One of the most significant contributions to H&H's success has been Wayne's commitment to Lean Manufacturing and Six Sigma production initiatives. Lean and Six Sigma principles are taught to all employees and implemented through the lab. This is seen in the division of our customers into four workgroups called squadrons. Each squadron is assigned to a group of customer service representatives, who specialize in those customers assigned to them and with the production “cell” that has been established in the lab. A production cell provides one-piece work flow, creates efficiency and fast turn times, minimizes errors, and encourages communication. Our four squadrons, based on aviation, are the Red Barons, Blue Angels, Gold Thunderbirds, and Black Sheep.
From its modest beginning, H&H has grown into one of the industry's largest single facility pro photo labs. It has grown and prospered using a combination of close customer relationships, the highest possible product quality, and an aggressive pricing strategy. Specializing in the pro people market, H&H offers a complete product catalog including photographic prints, leather bound albums, jewelry, metal prints and products, press printed books, cards, and on-line sales.
Servicing nearly every photo processing need for studios ranging from startup mom and pop operations to some of the largest independent school and specialty studios, our professional photo lab does business across the country, servicing customers in every state of the union!
With all the changes that have occurred in the past 40 years, H&H has seen a steady growth pattern. We feel blessed and believe this growth pattern is related to our company business philosophy as stated in our mission statement:
"At H&H Color Lab, customer satisfaction is not an unrealistic goal, but a principle of our business. Our strongest interest and focus is customer service because customer satisfaction is our strong suit, our forte, and our customers realize this. We impute to them in our business dealings that the virtues of honesty and integrity are important. Thus we strive to make our relationship with our customers one built on respect, satisfaction, and trust. We succeed in achieving this end result because of our personal attention to the needs of our customers and because of our personal attention to detail as we process their orders.
We don't take chances or risks with our customers. Stability is a by-word in our company. At the same time, we are aggressive in our marketing practices and on the cutting edge of technological development. .. Our customers find that we put all three ideals of high quality, dependable service, and low prices into practice on a daily basis at H&H Color Lab. We relate to our customers, and we have a philosophy our customer can relate to."
Celebrating our 40th year as a partner to professional photographers, H&H Color Lab continues to set the industry standard in color, quality and customer service. We invite you to Experience H&H!
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