N-Vu Updates

August 11 Update:

We are restoring our N-Vu and H&H Color Lab systems following a cyber-attack.

There are still days of work to fully ramp up all of our systems.

We won’t be sharing specific dates for full service restoration, but we can share the sequence that we are ramping up to help you plan and so you can see our progress:

The following systems are up and operational

ROES and Design-Vu – you can do work in these applications and upload orders, but the orders will hold until production is turned on.

Previously uploaded orders – If you submitted orders in the last week, they are safe on our servers. If you no longer need these orders, please email customer service so we can cancel them. When production is up, these orders will be sent to production; you will receive your normal order confirmation emails.

Group 2 – In progress now

  • Back end systems
  • N-Vu Image Storage

Group 3 – Next

  • N-Vu Studio Admin
  • N-Vu Galleries, IPS and mobile apps
  • Portrait and wedding production

We encourage you to look ahead at your upcoming week. If you need to take action, please call our customer service team who will have the latest information about our system ramp up, availability, tools, and alternatives.

For your long-term plans, watch for our daily updates. We will continue to do our best to communicate in a way so you don’t have to “read between the lines”.

— Team N-Vu