Payment Options & Policies

To insure proper credit of your payment, always write your H&H account number on each check. Please allow 24 hours after receipt of your check for proper posting to your account. We offer the following choices of payment:

Prepaid

Prepayments are applied to your account, not to specific orders. There is no need to match individual work orders and payments. If there is not enough money in the account to cover the finished work, it will be sent COD. Due to the wide variety of services offered and the potential for omission or error, we recommend that you prepay an additional amount in order to maintain a credit balance and avoid COD shipments.

Open Credit Account Status

We offer a monthly open credit account status upon satisfactory completion of a credit application and a routine credit investigation. We request that you supply us with three trade references from the photographic industry and that you maintain regular activity throughout the year. You will be notified by email of approval. Please allow three to four weeks for this process. If a credit limit is set up on your account, work will automatically be shipped COD once that credit limit has been reached.

Open Credit Accounts will receive a monthly statement showing all charges and credits for the month. A timely-pay discount will be shown on the statement and that credit applied to your account when the required payment is received by the 10th of the month. The account will be considered delinquent when payment is not received by the 25th, and finance charges will be applied. Delinquent accounts may be changed to COD + 30% status.

Payment by Credit Card

We accept Visa, Master Card, American Express, and Discover for payments on your account. Credit cards may be updated on the website once you are logged in.

Customer Statements

A statement detailing monthly activity is sent to each account on the first business day of each month. Those who have open credit account status shall treat their statement as a monthly billing. The statement can also be viewed on our web site using your customer password. The total amount of this statement becomes past due after the 25th day of the month, and a 1.5 % finance charge is applied to any remaining unpaid balance.

Past Due Accounts

Delinquent accounts automatically lose monthly open credit account status. Account balance becomes due immediately and all orders will ship COD plus 30%.

Insufficient Funds

There is a $25.00 service charge for each check returned due to insufficient funds, and the account may be placed on a permanent “cash-only” basis.

Sales Tax

H&H is required by law to collect sales tax on orders delivered in the State of Missouri unless provided with a valid state sales tax exemption certificate.

Minimum Orders

Professional and School, Sports, & Events: $10 minimum
Press products and Photographic Albums: $12 minimum
Design Center Orders: $10 minimum

Copyright Policy

H&H Color Lab complies with current copyright laws to protect the ownership rights of copyright holders. If we have reason to believe that an image sent to us for copying or printing could be copyrighted, we may require the use of a Copyright Release Authorization Form before proceeding with the job.

Limit of Liability

Submitting any digital file, film, print, slide or negative to this firm for processing, printing or other handling constitutes an AGREEMENT by you that any damage or loss by our company, subsidiary, or agents, even though due to the negligence or other fault of our company, subsidiary, or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiary and/or agents of the film, print, slide or negative is without other warranty or liability, and recovery for any incidental or consequential damage is excluded.

Service Times & Rush Orders

Remakes & Credits

We guarantee the quality of our work and make every effort to follow your instructions to avoid mistakes which require remakes or credits. We ask that upon receiving your order, please check it immediately.

Orders returned after 30 days will be considered reorders (not remakes) and will be invoiced at our regular catalog prices. Whenever new services are added to a remake order, additional service time and additional charges will be added. When either is necessary, please follow these instructions:

Technical Information

We will always print for the most pleasing flesh tones unless you ask us to do otherwise. However, characteristics of the photographic materials used often make it impossible to match color and density to the original subject or even to a previous order from the same negative or digital image. Improperly exposed digital images will be printed on a “print regardless” basis and may be subject to extra charges. We will make the best print which is practical to produce, with the understanding that the results will fall short of our normally acceptable professional standards. Remakes will not be accepted at a no-charge on severely over or underexposed digital images.

Services Not Listed

Special quotations - call a customer service representative for the availability and price of services not listed on this web site.

Print sizes not listed in pricing charts will be billed at the next larger size print price.

The following policies and procedures apply to all photos or print images sent to us as “finishing only” orders (mounting, artwork, coat, etc.):

• Should the work or materials we apply to the photograph or print adversely affect it,
  H&H will not be liable to remake or pay to remake the photograph or print.
• Shipping expenses will be billed to the customer.

Resale & Supply Items

• H&H’s timely-pay discounts do not apply to resale items and supply orders
• Customer pays freight on all resale items and supply orders
• These items are shipped ground unless noted otherwise when ordering
• Prices may change on resale/supply items throughout the year.
  You will be invoiced at the current price on the day your order is shipped.