About H&H

History

H&H began in the basement of Wayne and Shirley Haub’s residence in a sleepy suburb of Kansas City, Missouri, in 1970. Wayne and his brother, Ted Haub, owned a portrait studio that had just landed its first high school senior contract. With a background in and love for color printing, Wayne chose to install his own colorprocessing equipment in the basement of his home to process film and to print the black-and-white and color photographs that were demanded by the senior market of that generation.

H&H building drone image

Other photographers began asking Wayne to print their work; business increased, and so did the need for additional employees. What began with one person (Wayne) doing all the processing, printing, invoicing, telephone, purchasing, maintenance, etc., now took five people. The small-home business no longer was contained to the basement level, but now engulfed the garage, extra bedroom, and kitchen areas. And with a growing family, it was time to move.

So, in 1974, we purchased and renovated a small, 1,200-square-foot home at 8906 East 67th Street, our present location. In 2020, this complex now encompasses over five acres, including 60,000 square feet under one roof, and an additional seven free-standing homes that were purchased for parking and needed property expansion projects over the years.

Over time, the process of making photographs began to change dramatically. To keep up with business, the lab had to stay current with equipment and trends in the photographic world. Digital cameras were sending images directly to computers. Darkrooms and film were becoming a thing of the past. Our customers were trying to sort out what kind of equipment to invest in. They were trying to understand how this digital space would change how they did business. This was a tough thing to do while still balancing the daily tasks of running a business. H&H knew that education in this new space was very important. From the very beginning, H&H realized that teaching customers better ways to do business, or even simply sharing newer digital technologies, would only help the industry thrive as a whole.

In 2002, H&H University was established with the simple motto, “Keeping you in touch with changing technology.” Digital technology had all of us scrambling for the right answers to our countless questions. H&H University became a respected source of truth and a place where photographers knew that the only agenda was helping them succeed. Today, we continue this tradition with world-class training, where the focus goes way beyond just digital printing. Our continuing education focuses on helping independent photographers build successful businesses, competing with large national companies in volume school, sports, and events. For the portrait/wedding photographer, we conduct classes for photographic and sales techniques and the technology of online sales tools for galleries, IPS (both remote and in studio), mobile apps, and much more.

H&H first building addition

First addition to the original 1974 home that housed H&H Color Lab.

The digital revolution was just the beginning of change for the independent professional photographer, and H&H has never paused in our mission of support. In 2002, we had a building full of film processors and optical printing equipment that soon had to be retired. We had to refurbish our building with the latest computers and digital printers and all the extra equipment that followed. We continued to embrace technology as it changed and moved our industry, investing millions of dollars in technology, our own IT department, and turnkey-integrated programs to help the independent professional photographer diversify, grow, and prosper in their business. With our expert understanding of the photographic demands of data, images and automation, H&H has built software and manufacturing systems for both the volume and portrait/wedding photographer that deliver astounding product personalization, as well as add-on sale delivery, packing, and multiple-sale delivery that’s easy on the studio workload.

H&H Logos over the years

H&H Logos

From our Total Schools Programs to our Total Sports Programs, hhimagehost software, hhschools software, hhsports software, hhstudio software, in-house image background extraction technology, Velocity album design software, and N-Vu’s online app for galleries, in-person sales, and mobile apps, we have come a long way, weathered the storm, and developed solutions that work.

Throughout these changes, one thing has remained constant—the H&H culture shaped by a serious commitment to our core values and customer focus. Just ask anyone who has visited H&H about our commitment and about our team members. This attitude becomes a shared value with customer service employees, production employees and front staff. There is a feeling of mutual shared passion toward our customer. There is a constant desire to get it right, whatever that looks like on a given day. This can mean changing how we do something as a lab in terms of processes, utilizing lean principles, introducing different workflow solutions for our customers, or changing the structure of work schedules. We don’t take chances or risks with our customers. At the same time, we are aggressive, constant, dedicated and focused in developing leading products and technology to help our customers succeed in each changing market.

At H&H Color Lab, customer satisfaction is not an unrealistic goal, but rather a principle of our business. Our strongest interest and focus is the customer. Customer satisfaction is our strong suit, our forte, and our customers realize this. The virtues of honesty and integrity are important to us. We strive to make our relationship with our customers one built on respect, satisfaction, and trust.

H&H now celebrates its 50th year in business and continues to set the industry standard in color, quality and customer service.

After all these years, our mission continues!

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Lean Manufacturing

One of the most significant contributions to H&H's success has been Wayne's commitment to Lean Manufacturing production initiatives. Lean principles are taught to all employees and implemented through the lab. One-piece work flow was implemented by the formation of production cells which creates efficiency, fast turn times, minimizes errors, and encourages communication. Continuous process improvement is promoted by Kaisen events which bring employees from all areas of the lab together for a week at a time to focus on, analyze and improve specific workflows.

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Our Philosophy and Core Values

By design, H&H fully engages in both the high end portrait/wedding market and the high volume school/sports/events market. By leading in product development for high quality, value products of portrait and wedding, H&H has become excellent at design, fit and finish, and materials selection to compete against the leading high quality product suppliers. H&H offers a complete product catalog including photographic prints, leather bound albums, jewelry, metal prints and products, and press printed books, cards, and on-line sales.

By fully understanding the volume photography demands of data, images, and automation, H&H has built software and manufacturing systems that deliver tremendous product personalization, add-on sale delivery packaging, and multiple sale delivery without compounding the studio workload. By doing this, H&H is able to help the independent business compete with and thrive against the large corporate photo businesses in the school/sports area.

With all the changes that have occurred in our industry over the years, H&H has seen a steady growth pattern. We feel blessed and believe this growth pattern is related to our company business philosophy as stated in our mission statement:

"At H&H Color Lab, customer satisfaction is not an unrealistic goal, but a principle of our business. Our strongest interest and focus is customer service because customer satisfaction is our strong suit, our forte, and our customers realize this. We impute to them in our business dealings that the virtues of honesty and integrity are important. Thus we strive to make our relationship with our customers one built on respect, satisfaction, and trust. We succeed in achieving this end result because of our personal attention to the needs of our customers and because of our personal attention to detail as we process their orders.

We don't take chances or risks with our customers. Stability is a by-word in our company. At the same time, we are aggressive in our marketing practices and on the cutting edge of technological development. Our customers find that we put all three ideals of high quality, dependable service, and low prices into practice on a daily basis at H&H Color Lab. We relate to our customers, and we have a philosophy our customer can relate to."

Our core values are taught to every employee – truthful communication, building people, integrity, honesty, team success before individual success, and only a right thing done in a right way is right.

We invite you to experience the soul of H&H!

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