Tips for New Customers

Services Available on hhcolorlab.com

The number one question asked of our photo lab's customer service representatives is; “When is my order scheduled to ship?” By setting your account up and then logging on to our web site, you will find a complete listing of both your current orders and orders that have shipped within two weeks of your inquiry. Here’s a list of information available to you free 24/7 on this site:

  • Customer home page - a password protected page that includes current news items, did you know reminders, educational PDF downloads
    and links to other areas of the site
  • Detailed order tracking - know the date each of your orders arrive at H&H and follow its progress through various departments
  • Access your financial account information including payments, credits, invoices, and monthly statements
  • Order shipping information - estimated ship date, air bill and tracking numbers and order numbers for multiple orders shipped in a single box
  • Send email messages to customer service
  • View the current price catalog and newsletters
  • Upcoming events and program dates for H&H customers presenting photography programs

All access to your orders and account information, and price catalog is strictly password protected. However, to be included in the data downloading of order information, you must first call customer service and ask to be set up. Have two passwords ready when you call and we will gladly add you to the growing number of H&H customers logging on to this site!

iPhone and Android apps

  • Use your studio login to access your information
  • Access information from the last 45 days
  • Filter by Orders in Lab, Recently Shipped, or All Orders
  • Sort by Reference Number, Description, or Status
  • Search by Description or Reference Number
  • Included Quick Links to the H&H Website, Blog, and Contact Us Information
  • Tracking links to FedEx

iPhone app

Now it's easier than ever to check your order status! If you carry an iPhone or iPod Touch, you can download the FREE H&H Color Lab iPhone App from the App Store!
Click here for more information.

Android App

Download the app from the android market:
Click here for more information.

Ordering Supplies

Log into our web site and fill out the Supplies Order Form. Contact customer service for assistance as needed.

Tips on Navigating the H&H Web site can be found here:

Web Site Videos    


Visit our FAQ Page:

FAQ