Our Philosophy and Core Values
By design, H&H fully engages in both the high end portrait/wedding market and the high volume school/sports/events market. By leading in product development for high quality, value products of portrait and wedding, H&H has become excellent at design, fit and finish, and materials selection to compete against the leading high quality product suppliers. H&H offers a complete product catalog including photographic prints, leather bound albums, jewelry, metal prints and products, and press printed books, cards, and on-line sales.
By fully understanding the volume photography demands of data, images, and automation, H&H has built software and manufacturing systems that deliver tremendous product personalization, add-on sale delivery packaging, and multiple sale delivery without compounding the studio workload. By doing this, H&H is able to help the independent business compete with and thrive against the large corporate photo businesses in the school/sports area.
With all the changes that have occurred in our industry over the years, H&H has seen a steady growth pattern. We feel blessed and believe this growth pattern is related to our company business philosophy as stated in our mission statement:
"At H&H Color Lab, customer satisfaction is not an unrealistic goal, but a principle of our business. Our strongest interest and focus is customer service because customer satisfaction is our strong suit, our forte, and our customers realize this. We impute to them in our business dealings that the virtues of honesty and integrity are important. Thus we strive to make our relationship with our customers one built on respect, satisfaction, and trust. We succeed in achieving this end result because of our personal attention to the needs of our customers and because of our personal attention to detail as we process their orders.
We don't take chances or risks with our customers. Stability is a by-word in our company. At the same time, we are aggressive in our marketing practices and on the cutting edge of technological development. Our customers find that we put all three ideals of high quality, dependable service, and low prices into practice on a daily basis at H&H Color Lab. We relate to our customers, and we have a philosophy our customer can relate to."
Our core values are taught to every employee – truthful communication, integrity, honesty, team success before individual success, and only a right thing done in a right way is right.
With the overall stated business goal of “While exceeding customer expectations, we make an honorable profit”, H&H now celebrates its 44th year in business and continues to set the industry standard in color, quality and customer service.
We invite you to experience the soul of H&H!